Our Policies
All returned and exchanged product will be subject to a 15% restocking fee. There is a 30-day window to contact us for a return and items must be in original condition with all packaging.
There is no returns or exchange on: Mattresses, Mattress covers and Linens.
For returns and exchanges, please contact our Customer Care Centre at 242-829-7593 or email customercare@furnitureplus.com. You will be provided with further instructions on how to initiate your return or exchange.
Furniture Plus will replace or repair any defective items at no cost to the customer if it is within our 3-month warranty policy. For further information please contact our Customer Care Centre at 242-829-7593 or email customercare@furnitureplus.com.
Furniture Plus offers no cash refunds and cancelled orders will be subject to a cancellation and processing fee. Order paid in cash will be refunded via direct bank deposit and Credit Cards to the original card used for the purchase.
Furniture Plus is not liable for shipping or delivery cost on returned or exchanged items. Please note that the original delivery fee is not refundable once the item has shipped or dispatched for delivery.
To cancel any order you must contact us at 242-397-7587 or email sales@furnitureplus.com no less than 24 hours before your scheduled delivery.
Cancellations are subject to a cancellation and processing fee.
Should you wish to cancel your order, we will make every attempt to accommodate this request. However, if the cancellation window has passed & your order has processed, you may return any unwanted items in accordance with our return policy.
Deliveries and Shipments
To cancel a delivery order, please email our Customer Care Centre at 242-829-7593 or email customercare@furnitureplus.com. Delivery orders cannot be cancelled once they have shipped and are en-route for delivery.
If it is too late to cancel your order, you may return any unwanted items in accordance with our return policy.
Furniture Plus is fully committed to ensuring your privacy and safety whenever you visit Store. In line with this, we have created this policy to guide you on how we use and protect the information and data you provide us with.
Information Collection
You are required to provide important personal information such as your name and email address. This information along with the rest that we collect during processing are used to make communication with you more personal, and to improve your experience when shopping with us.
Only authorized employees within Furniture Plus and In-House Investments Ltd. can view and access this account information. All information collected will be used ONLY for the following purposes: · Record keeping. · To help improve the company’s products and services. · Forwarding of the company’s new products, promotions, or other information offered by us or by our authorized third-party affiliates, which we feel you will find useful. · Market research purposes.
There may be instances when Furniture Plus provides your personal data to a third-party payment processor. However, this is done only to ensure the hassle-free payment of your current balances. Companies who are given your personal information are required to keep this data confidential and secure and can only use it based on their agreement with us.
Additionally, we do not collect or store credit card or payment information. We use a third-party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third-party processor, Plug'n Pay, following all PCI and data encryption requirements. Plug'n Pay's use of your personal information is governed by their privacy policy.
Security
Furniture Plus regularly inspects its systems and data to ensure you get the best service possible. To prevent your account and information from being compromised, we have integrated electronic and managerial procedures to protect the data collected online. All account information is stored in a secure database which is maintained and monitored closely by our personnel.
Security of payment information in transit to our third-party payment processor is encrypted using only strong cryptographic security protocols, in accordance to PCI DSS requirements.
Should any unauthorized action against our data and systems take place, we will conduct the necessary investigations with the intent of prosecuting or taking civil proceedings against those responsible, and to recover and fix any form of damage.
Confidentiality and Disclosure of Information
Furniture Plus considers the personal records of our clients and all other information provided by them as confidential. As such, we will not divulge this information to any third-party other than those listed as our authorized affiliates. However, we may disclose information - if legally required by the appropriate authorities - to comply with any government regulation or request to assist in the investigation of suspected fraud or any other potential threat.
Furniture Plus does not disclose, sell, or rent any personal information received from our clients to any unauthorized third party. We also do not use your email address for unsolicited mail. Emails and other form of communication sent by the company will solely be in connection with the provision of the agreed services and products.
General
By accessing our website and or shopping with us, you agree to abide to the terms and conditions listed above and to the exclusive jurisdiction of the courts in all disputes resulting from such access. Should any of the terms listed be deemed as invalid or unenforceable for any reason, these terms will be removed. However, the remaining terms and conditions will still apply.
Failure to enforce any of the provisions found in these terms and conditions or failure to exercise any option to terminate should be construed as a waiver of the provisions and will not affect the validity of our Terms and Conditions.
Exclusions and Limitations
All accounting data and other product information posted on our web site are provided on an "as is" basis. To the fullest extent permitted by law, it excludes the following: · All representations and warranties relating to this website and its contents or those that may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and · All liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, its software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Copyright Notice
Unless stated otherwise, all contents displayed in this website are considered the exclusive and intellectual property of Furniture Plus or by the third-party affiliates who have licensed their materials to the company. The company’s logo, designs, slogans, and names are all trademarked unless specified.
The brand names, products and specific services found and offered on this website have also been trademarked.
Any unauthorized distribution, publication or selling of the text, images, programs, or other related content is prohibited and is punishable by law unless there is an express written consent provided by the company.
Pricing and Content
Furniture Plus ensures to the best of our ability that all product information and pricing are accurate. However, typographical errors may occur. In the event that the product you ordered contains an error in pricing or in any of its data, we may either contact you for instructions or cancel your order and notify you of the cancellation.
Availability
Furniture Plus does not warrant that the service from this site will be uninterrupted, timely or error free during your visit, although it is provided to the best ability. By using this service, you thereby clear the company, its employees, agents and other affiliates against any loss or damage, in whatever manner, howsoever caused.
Notification of Changes
Furniture Plus reserves the right to alter any of the terms and conditions listed here from time to time as seen fit. Any changes made to our policies will automatically be announced on our website. Should there be any change in the process of how we use our customers’ Personally Identifiable Information, an email notification will be sent to the users affected by this change. It is also advised that you re-read this statement regularly for any updates.
Like most websites, Furniture Plus uses cookies in some areas of our site to collect user details during each visit, ensure the functionality of our different pages, and to make our website easy to use.
Cookies only give us the information you provided. It does not enable us to access any other information or allow us to view your computer and the data stored within it.
Cookies also help us to determine the pages that are most visited by our users, monitor, and analyze web traffic, and further improve site functionality. Rest assured that all information gathered from this is used solely for statistical analysis and will be automatically deleted from our system.
The use of cookies can be turned off through your browser's settings. However, deactivating the use of these cookies may cause problems and keep you from making full use of our website's features and services.
Cookies also help us to determine the pages that are most visited by our users, monitor, and analyze web traffic, and further improve site functionality. Rest assured that all information gathered from this is used solely for statistical analysis and will be automatically deleted from our system.
The use of cookies can be turned off through your browser's settings. However, deactivating the use of these cookies may cause problems and keep you from making full use of our website's features and services.
