return and exchange
Please contact Customer Care for help with a product return or exchange, including inspection and pickup for removal.
Items must be returned within 30 days of purchase, in original condition, including all packaging.
Returned items are thoroughly inspected and must be approved for refund or exchange. All deliveries are similarly inspected prior to delivery.
We do not accept returned mattresses, mattress covers, or soft furnishings, including pillows and blankets.
In the event of a manufacturing defect, Furniture Plus will repair and restore the item to its original specifications at no additional cost, once a Service Order is filed within three months from the date of purchase.
We are not liable for repairs deemed to be caused by consumer neglect, improper use, or abuse of the product.
NON-REFUNDABLE DELIVERY FEES
The original delivery fee is non-refundable once an item has been dispatched, delivered, or shipped.
Furniture Plus is not liable for any delivery or shipping fees on returned or exchanged items.
Contact the Sales (link to Contact Us page) Department to arrange for a product exchange, including payment of applicable cancellation, restocking, and delivery fees.
All returned products are subject to inspection and must be received in the original packaging.
PROCESSING FEES FOR ORDER CHANGES OR CANCELLATIONS
Order changes or cancellations incur various processing fees once the order has been dispatched or has been delivered to your home. These fees cover shipping, handling, and administrative costs.
RESTOCKING FEE Changes, or cancellations received on the delivery date incur a Restock Fee, calculated at 15% of the order total. This fee applies to cancelled orders as well as order changes.
CANCELLATION FEE Changes or cancellations received on the delivery date also incur a Cancellation Fee of $45 + VAT. This fee is waived once you accept a store credit for the value of the returned product.
DELIVERY/PICKUP FEE This fee covers collection of a returned or exchanged item:
Single storey delivery/pickup fee: $69+ VAT
Second storey delivery/pickup fee: $139 + VAT
We refund the value of your purchase, less applicable cancellation, delivery, and restocking fees.
With the exception of cash or check payments, we refund using the method by which you paid for your order.
If you paid by check or cash, our Customer Care (link to Contact Us page) Department will contact you for banking instructions, and process your refund by direct deposit.
If your order was paid by credit card, we will credit the card used for payment. Processing times vary from bank to bank, so allow 2-3 business days for the credit to appear on your account.
If your order was paid in cash, we will contact you for banking instructions. We direct deposit refunds within 5 business days.
If your order was financed, your pending loan will be deleted in our system.
If you made a downpayment and wish to have a refund you will incur a cancellation fee.
If you choose to use the down payment towards a cash sale, open loan or instore credit the cancellation fee will be waived.